Client Satisfaction Survey

We ask that you please complete the following survey. Consider each question carefully. Your answers will help us improve our service to clients. Thank you for your time and effort.

 

Your Needs

How did you hear about Jeffrey Freedman Attorneys at Law? (please check all that apply)

Newspaper Article
TV Commercial
Radio Commercial
Phone Book		 Friend or Relative
Doctor or Other Professional
I received a letter from Jeffrey Freedman
Other

I came to Jeffrey Freedman Attorneys at Law for legal help in the following areas: (check all that apply)

Debt Problems
Bankruptcy
Debt Negotiation		 Personal Injury
Traffic Accident
Wrongful Death
Work Accident
Animal Bite
Slip & Fall
Other		 Disability
SSD
SSI
LTD		 General
Real Estate Closing
Will
Other

In what office location did you have your initial appointment?

Which attorney did you meet with in our office?

Which legal assistant worked with you on this case?

Which attorney represented you in court?

Overall, were you happy with the way you were represented? Yes No

 

Telephone Operators & Receptionist

  Strongly Agree Agree Neither Disagree Strongly Disagree
When you called our office the telephone operator was courteous & helpful
The operator who scheduled your appointments was helpful

 

The Attorney You Met With in Our Office

Please answer the following questions about the attorney you met with in our offices only.

  Strongly Agree Agree Neither Disagree Strongly Disagree
You were treated with courtesy
Your concerns were taken seriously
You were comfortable enough to ask questions
Your case was explained to you
Your attorney understood your problems
Your attorney answered your questions clearly

 

Your Legal Assistant

Please answer the following questions about your legal assistant only.

  Strongly Agree Agree Neither Disagree Strongly Disagree
Your phone calls were responded to timely
You were treated with courtesy
Your concerns were taken seriously
You were comfortable enough to ask questions
Your legal assistant answered all your questions

 

The Attorney Who Represented You In Court

Please answer the following questions about the attorney who represented you in court only.
If you did not go to court, please skip this section and continue with "Overall Satisfaction."

  Strongly Agree Agree Neither Disagree Strongly Disagree
The court attorney was familiar with your case
You were treated with courtesy
You were comfortable enough to ask questions
You understood the outcome of your case
Your attorney answered your questions clearly
You were adequately prepared for court

Any additional comments:

 

Overall Satisfaction

  Strongly Agree Agree Neither Disagree Strongly Disagree
Written material provided
Keeping you up-to-date with your case
Speed with which your case was completed
Satisfaction with the attorney you met in our office
Satisfaction with the attorney in court
Satisfaction with your legal assistant
Overall satisfaction with our law firm

Would you use our firm again for future legal needs? Yes No

Would you recommend us to family and friends? Yes No

Were the legal fees fair for the services you received? Yes No

Please explain your "No" answers:

Please comment on an aspect of our service that was especially good:

How could we have improved our service to you:

 

About You

What is your zip code?

What is your age?

What is your gender? Male Female

How many years of education do you have?

Less than HS diploma HS diploma or GED Associates or other two-year degree
Bachelor or 4 year degree Masters or other graduate level degree

How many years of education does your spouse or significant other have?

Less than HS diploma HS diploma or GED Associates or other two-year degree
Bachelor or 4 year degree Masters or other graduate level degree

Do you currently have a job? None Part-time Full-time Student Retired

What is your annual household income from all sources?

under $10,000
$20,000-24,999
$40,000-49,999		 $10,000-14,999
$25,000-29,999
$50,000-99,999		 $15,000-$19,999
$30,000-39,999
Over $100,000

Name (optional):

Address:

Address:

 

 

Transmission of an e-mail itself does not create an attorney-client relationship. Jeffrey Freedman Attorneys at Law cannot serve you as your counsel in any matter unless you and our firm expressly agree in writing that we serve as your attorney.

Contact Us

Contact our office at any time.
Simply fill out the following form.

Name:

Phone: (Optional)

E-mail address:

Message:

CAPTCHA Image
Enter the letters as they are shown in the image above.