Veterans should consider contacting their congressional representatives for help navigating challenges with the Department of Veterans Affairs.
Although your representative might not serve on the Committee on Veterans’ Affairs, every Congressman or Congresswoman has staff who serve as liaisons between veterans and the VA. These caseworkers ensure that each case receives full and fair consideration based on VA policies.
Contacting your congressional representative can also produce a quicker response. Caseworkers can make inquiries to obtain status updates, determine reasons claims were denied, answer questions, communicate issues needing correction, and convey the next steps based on the responses.
Contacting the VA with the support of a congressional office can result in bill payments, benefit adjustments, expedited benefits decisions and record requests, debt waivers, disability percentage increases, resolution of Veterans Choice Program concerns, and more favorable outcomes in accordance with VA policy.