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Racism at Your Local CVS?

By August 30, 2018Uncategorized

In July 2018, Camilla Hudson ran to her local CVS in Chicago late at night to replace a defective item.  She tried to use a manufacturer’s coupon to purchase the product. Although she did not have any trouble trying to use it with the first employee she talked to, another employee approached her, told her he had never seen that coupon before, and insisted it was fraudulent.  Ms. Hudson is black. The employees were white.

Ms. Hudson told The Washington Post that she was not bothered by the fact that they would not honor her coupon.  Rather, she took offense to the way she was treated: “He talked to me like I was a rabid dog. He was not professional.  He was not courteous. From the very first words, he was contentious, and he was accusatory in his tone.”

The first employee then told Ms. Hudson that she would be better off leaving the store because the police had been called.  The police responded to the “assault in progress call” but did not ultimately generate a police report.

Of course, we are living in the age of social media, and Ms. Hudson had the foresight to record the interaction on her phone.  Mike DeAngelis, who is a spokesman for CVS, said that the company apologized to Ms. Hudson and that she was contacted by a regional director in Chicago as soon as they were made aware of the situation.

The two employees no longer work for CVS.

As Mr. DeAngelis said: “We have firm nondiscrimination policies in place to help ensure that all customers are treated with respect and dignity.  Profiling or any other type of discriminatory behavior is strictly prohibited.”